Important Advice and Information for Customers of Get Wet The Adventure Company Ltd.
I urge you to you read the following Advice and the Get Wet The Adventure Company Ltd – Booking Terms and Conditions to the right. Please communicate to all participants within your booked party.
On-time arrival Please ensure you arrive on time. Late arrivals who miss their session, together with cancellations outside of the accepted period as detailed in our "Terms and Conditions" will be charged at full price. So please arrive in good time to avoid stress and disappointment!
Getting to our Sites Please click on the "Contact Us" link on our website to see map locations of our main activities, if in doubt please get in touch. Your confirmation email should provide you with detailed information of what to bring and where to go but if for any reason it isn't clear we are here to answer any queries and it is not a bother or hindrance to us to make sure you have all the correct information.
Car Parking at Site The Get Wet The Adventure Company Ltd does not charge for parking at our forest. Parking is limited so car sharing should be utilised where ever possible. Unfortunately we can not accommodate coaches in our forest car park. Parking at our shop for white water rafting is possible in a pay and display car park located to the rear of the shop.
Clothing We advise you to wear clothing that you won't mind getting grubby or even slightly damaged. Dress for the weather. No open-toed or slip-off shoes - ankle supporting boots are best. Long hair must be tied back. Waists should be covered and body-piercings removed or taped over for comfort. If you are white water rafting with us we advise that you bring an extra thermal top to keep you a little warmer in all all conditions and you will require a pair of shoes you don't mind getting wet in, we provide everything else at no additional cost.
Unavoidable Site Closure Sometimes Get Wet The Adventure Company Ltd has to be closed at short notice when bad weather (lightning, high winds, snow or ice) makes it unsafe for the sites to be used. If this happens we will try to contact you. This is made easier if mobile telephone numbers have been provided at the time of booking. If we have not been able to notify you of a site closures prior to your arrival, the site manager will be able to give you the latest update on likely re- opening times.
Further Information We recommend you visit our website www.get-wet.co.uk prior to your activity with us to get additional information and preview the Get Wet The Adventure Company Ltd experience.
We look forward to welcoming you to Get Wet The Adventure Company Ltd! We would be delighted to receive your feedback and thoughts on how we might improve our service. Thank you again for your booking.
Get Wet The Adventure Company Ltd Booking Terms and Conditions
1. General Issues
1.1. These Booking Terms and Conditions apply to the booking of any of the Get Wet The Adventure Company Ltd activities (the Activities) at the locations set out in Get Wet The Adventure Company Ltd’s booking confirmation.
1.2. These Booking Terms and Conditions contain important information concerning participation by you and members of your party and, accordingly, you acknowledge and agree that you shall ensure that all members of your party are aware of and accept these Booking Terms and Conditions.
1.3. No variation to these Booking Terms and Conditions shall be binding unless agreed in writing by Get Wet The Adventure Company Ltd.
1.4. Any typographical clerical or other error or omission in any booking confirmation or other documentation issued by Get Wet The Adventure Company Ltd (including any electronic documentation) shall be subject to correction without any liability on the part of Get Wet The Adventure Company Ltd.
1.5. Get Wet The Adventure Company Ltd reserves the right to make changes to the Activities whether to conform with any applicable safety or other statutory requirements or otherwise
2. Booking Confirmation
2.1. No booking shall be deemed to have been accepted unless accepted in writing by Get Wet The Adventure Company Ltd (which shall include Get Wet The Adventure Company Ltd’s email confirmation of booking).
2.3. You must advise Get Wet The Adventure Company Ltd as soon as possible of any mistake in Get Wet The Adventure Company Ltd’s booking confirmation. Get Wet The Adventure Company Ltd shall use its reasonable endeavours to ensure that you and your party’s participation commences at the time booked and it shall be the responsibility of each participant to ensure that they arrive in sufficient time. Late arrivals may not be permitted to undertake the Activities and no refunds or compensation will be payable in such circumstances.
3.1. Participation in “the Activities” of Get Wet The Adventure Company Ltd are not without risk. All participants will receive detailed safety training from an instructor.
3.2. Get Wet The Adventure Company Ltd reserves the right to refuse admittance to the Activities or to remove a participant from the Activities should it deem it necessary to do so. This includes a participant who does not comply with the safety rules and advice and the safety system or who is deemed to be under the influence of alcohol or drugs.
3.3. All participants will receive a briefing from a qualified instructor prior to their chosen activity. Participating adults must sign a Risk Acknowledgement and Disclaimer stating that he or she will accept responsibility for the safety of him or herself and for supervision of children in his or her care. Adults participating on the High Ropes Course may supervise a maximum of 5 young people (2 can be between 10 and 16) and (3 can be between 16 and 18).
3.4. All participants for the activities must be reasonably fit and healthy.
3.4.1. To participate on the high ropes course height restrictions do apply. Participants must be a minimum of 4ft 7inches/1m 40cm, at least 10 years old and must weigh less than 20.5 stones/130kg. Anyone who does not meet these requirements will not be allowed to undertake the high ropes course.
3.4.2.To participate in any paintballing activities participants must be 10 years or over and must have an adult (18+) present prior to the session to read and sign a Risk Acknowledgement and Disclaimer on there behalf.
3.4.3.It is your responsibility to ensure that all members of your party meet these requirements.
3.5. All participants are required to wear a safety equipment provided by Get Wet The Adventure Company Ltd safety equipment must be fitted by or checked by an instructor.
3.6. The Activities are physically demanding and require a degree of agility, strength and stamina. If participants have medical concerns they are advised to consult their doctor in advance. Participants will be required to certify by signing the risk acknowledgement form that they do not suffer from any medical condition which would make it more likely that they would be involved in any incident which could result in injury to themselves or others. Due to the physical nature of the Activities Get Wet The Adventure Company Ltd recommends that pregnant women should not take part.
3.7. All participants are required to act responsibly and courteously at all times and to respect other participants. Get Wet The Adventure Company Ltd shall be entitled to prevent any person from undertaking or completing the Activities in the event it deems the behaviour of any participant unsuitable.
3.8. Participants must be dressed appropriately (see clause 4) and Get Wet The Adventure Company Ltd reserves the right to refuse admittance to the Activities to any participant who is not appropriately dressed.
3.9. The Activities will remain open in most weather conditions (but not in circumstances of gales, lightning, heavy ice, flood or snow).
3.10. No refunds or compensation will be payable by Get Wet The Adventure Company Ltd in the event that any participant is not permitted to, or decides not to, undertake or complete the Activities for the reasons set out in this clause.
4.1. It shall be the responsibility of all participants to ensure that they are dressed appropriately and Get Wet The Adventure Company Ltd advises participants to
wear clothing appropriate for the weather conditions and which they do not mind getting damaged. In particular the following restrictions shall apply:
4.1.1. participants may not undertake the Activities in open-toed or slip-off shoes
4.1.2. long hair must be tied back
4.1.3. waists must be covered and piercings removed or taped over for comfort
4.2. Get Wet The Adventure Company Ltd will not be responsible for any damage to or loss of clothing or other personal items of persons resulting from participation in the Activities.
5.1. Cancellations before 15 days of session: Clients are entitled to change the time or date of their session to one more suitable or a refund (Refunds will be paid in the same fashion as payment was received).
5.2. Cancellations at or after 15 days before day of session: Clients are not entitled to make alterations to their booking or receive any refund.
5.3. Get Wet The Adventure Company Ltd shall be entitled to cancel your booking at any time. In the event that Get Wet The Adventure Company Ltd decides to cancel your booking it shall use its reasonable endeavours to notify you as soon as possible. You shall be entitled to a full refund in the event of cancellation under this clause but no other compensation shall be payable.
5.4. In the event that it proves necessary to close the Activities for reasons beyond the control of Get Wet The Adventure Company Ltd and in circumstances where your party has commenced participation in the Activities, you shall not be entitled to any refund (in part or in whole). In such circumstances Get Wet The Adventure Company Ltd may, but shall not be obliged to, offer alternative dates or times at reduced rates.
6. Group Bookings via Account Application Form or Booking Agent
6.1 In the event your booking is made via Get Wet The Adventure Company Ltd’s Account Application Form these Booking Terms and Conditions shall be subject to any special terms set out in the Account Application Form. In the event of any conflict between the terms herein and the terms set out in the Account Application Form the latter shall prevail.
6.2 In the event of clients booking through a booking agent any issue regarding from the booking must be taken up with the agent the booking was made with and the booking will be subject to the terms and conditions of the agent in question. Any refund in part or full must be agreed by the agent and be paid by them. Get Wet The Adventure Company Ltd will not be liable for sessions missed or cancelled by the client when booked through any third party booking agent.
7. Price and Payment
7.1. Subject to any terms agreed in writing between Get Wet The Adventure Company Ltd and you, our charges shall be calculated at our current rates and payment in full shall be due at the time of booking. Payment may be made by debit or credit card either on line or by contacting the booking line: 07909768950
8. Refunds and Amendments
8.1. Payments made by debit or credit card will be refunded to the same card or, if the card has subsequently expired, by cheque. Payments made by Gift Voucher will be refunded by the issuing of a replacement Gift Voucher to the same value.
8.2. Where multiple forms of payment are used, Get Wet The Adventure Company Ltd reserves the right to refund any monies due on a refund or amendment by credit or cheque.
9.1. Except as otherwise provided in these Booking Terms and Conditions Get Wet The Adventure Company Ltd shall not be responsible for the loss, or damage, of or to any property or to any person arising from the booking of or participation in the Activities.
9.2. Parking facilities are available at the site, and any vehicles are left at the owners’ risk and subject to any conditions.
9.3. Except as otherwise provided in these Booking Terms and Conditions any liability of Get Wet The Adventure Company Ltd shall be Ltd to the refund of any charges paid to Get Wet The Adventure Company Ltd.
9.4. Nothing contained in these Booking Terms and Conditions is intended to nor shall limit the liability of Get Wet The Adventure Company Ltd in respect of death or personal injury caused by the negligence of Get Wet The Adventure Company Ltd or of its employees, agents or contractors.
10.1. If any of these terms are determined to be illegal invalid or otherwise unenforceable it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and continue to be binding and enforceable.
10.2. Nothing above shall confer on any third party any benefit or the right to enforce any of these Booking Terms and Conditions.
10.3. These Booking Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales and Get Wet The Adventure Company Ltd and you submit to the exclusive jurisdiction of the courts of England and Wales.
Use of Website
1. Use of Website
1.3 You agree to access and use the website only for lawful purposes and in a way that does not infringe, inhibit or restrict the rights of or use of the website by any third party. In particular (and without limitation) you shall not use the website to harass or cause distress or inconvenience to any person whether by way of transmitting obscene or offensive content or disrupting the normal flow of dialogue within the website.
2. General Disclaimer of Liability for Content
2.1 Unless otherwise stated, the content of this website is provided in good faith and is for general information and interest only and does not constitute any advice or recommendation. In addition, Get Wet The Adventure Company Ltd makes no representations and gives no warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published in this website. The information contained in this website may contain technical inaccuracies or typographical errors and Get Wet The Adventure Company Ltd does not warrant that functions contained in the website’s content will be uninterrupted or error free, or that defects will be corrected, or that the website or the server that makes it available are free of viruses or bugs, or that use of this website will be compatible with any hardware and software which may be used by visitors to the website. All liability of Get Wet The Adventure Company Ltd howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
2.2 Neither Get Wet The Adventure Company Ltd nor any of its directors employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind including (without limitation) compensatory direct indirect or consequential damages loss of data income or profit loss of or damage to property and claims of third parties.
2.3 Notwithstanding the foregoing, none of the exclusions and limitations in this clause are intended to limit any rights you may have as a consumer under local law, or other statutory rights which may not be excluded, nor in any way to exclude or limit liability to you for personal injury or death resulting from Get Wet The Adventure Company Ltd’s negligence or that of its employees or agents.
3. Intellectual Property
3.1 The materials on this website, including the names, images and logos identifying Get Wet The Adventure Company Ltd, or third parties and their products and services are subject to and protected by the intellectual property rights (including copyright database rights design rights and trade marks) of Get Wet The Adventure Company Ltd and/or third parties. No permission is given by Get Wet The Adventure Company Ltd in respect of the use of any such intellectual property rights and unauthorised use of any of them may constitute an infringement of the holder’s rights constitute a criminal offence and give rise to a claim for damages.
5.1 We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line. Get Wet The Adventure Company Ltd provides secure mechanisms for your booking by using the latest secure server software (SSL) which encrypts all personal information you enter before it is sent to us so that it cannot be read by others as it travels over the Internet. All sensitive transactions with Get Wet The Adventure Company Ltd are carried out using a secure server.
5.2 Credit card purchases are generally protected against fraud whether these are made in the traditional way or over the Internet and consumers using their credit card are generally very well protected. Contact your credit card company to find out what range of rights and protection you may have.
6. Other Websites
8.1 If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.
8.2 This Site is controlled and operated by Get Wet The Adventure Company Ltd from its offices in the UK and is targeted at UK residents. These terms shall be governed by and interpreted in accordance with the laws of England and Wales and Get Wet The Adventure Company Ltd and you submit to the exclusive jurisdiction of the courts of England and Wales.